Frequently Asked Questions

Top 3
1. Quotes - When will I receive my Quote?
Customers can click Request a Quote from PPC. We will quote the best rate available for materials, type of and length of time for the works for cleaning, pre-treatment and coating, quantity, colours chosen and size of the order. 

Quotes are sent within 24 hours of a request being made.  

2. Inspections - Are Customers able to Inspect?
We welcome inspections however they may not be always feasible. Inspections may be done under supervision as this is a place of manufacture and has hazardous and other risks associated with access on site.  ERA Operator approval for environmental issues and PPE is used on site by all who work in the shed.

3.  50% Deposit
What is the 50% ‘Deposit’?
To secure an order, a Deposit is required equal to 50% of the total quoted amount. 
The remaining 50% of the total is required prior to the collection of the completed order.

50% Remaining Balance Payment
What is the ‘Remaining Balance Payment’?
Customers must pay the outstanding balance prior to the collection of the completed order. 
What happens if the 'Remaining Balance Payments' are not made?
If the Remaining Balance Payments are not made by the due date, PPC Principals will endeavour to contact the customer, however it is the customer’s responsibility to ensure the payment is made.
How do I make the Remaining Balance Payment?
It's so easy! Customers just need to return to the work order or Quote for direct deposit to the PPC bank account. Check your Work Order or invoice for your references and bank details.
What if I am having a work order in less than one day?
100% of the total work order or quote will be required.

Abrasive Blasting
What is it?
Blast media and blasting abrasives are used to provide surface texturing and preparation, etching, finishing, and degreasing for products made of steel, wood, plastic, or glass.

Address
What is the PPC Address?
The PPC Address is provided on the quote and work order.   PPC is located at 10 Linkway Centre, 1 Metier Linkway Birtinya Sunshine Coast Q 4575.  Access by road to the Linkway Centre s easiest from Kawana Way intersection (roundabout) with Metier Linkway.  Please see online maps for the street location.

Delivery Date
What is the Delivery date?
The day on which the work order is delivered to PPC.  Customers are able to deliver their items per the work order on business days between 7.30am and 3.30pm as agreed with PPC.  

Currency
In which currency are all rental rates, fees and charges quoted?
All monetary amounts displayed are in Australian Dollars (AUD$). 

Enquiries Welcome
What does “enquiries welcome” mean?
Customers are welcome to enquire about PPC by emailing info@powdercoatppc.com.au and providing details of the item or items, whether steel or aluminium and the amount including height and width for abrasive blasting, welding and manufacture and powder coating (detail colour, lustre, size and finish).

Fencing Panels (tubular)
Swimming Pool Fencing AS 1926.1-2007, 
PPC has specialised in the manufacture of tubular fence panels to meet the Australian Standards.  Engineer’s compliance certificates for safety barriers for swimming pools criteria of the Standards.  
Aluminium Structures AS 1664
PPC has specialised in the manufacture of tubular fence panels to meet the Australian Standards.  Engineer’s compliance certificates for safety barriers for aluminium structures of the Standards.  
Loadings to AS1926.1 section 3
PPC has specialised in the manufacture of tubular fence panels to meet the Australian Standards.  Engineer’s compliance certificates for safety barriers loading criteria of the Standards. 

GST (Goods and Services Tax)
Are work orders rates affected by the GST?
GST may be applicable. All prices shown are quoted with GST- as detailed. 

Any other services requested (ie such as pre-treatment and abrasive cleaning) may attract GST.

Help
Still need help?
If your question is not answered in this FAQ list, please feel free to contact us at PPC p: 07 5437 7866.

How do I pay?
We have a range of convenient payment options to suit your needs: 
1. Online payments can be made on our web site 24 hours a day, by simply entering your credit card details onto the online payment form.
2. Postal payments can be made by sending either a Bank Cheque or International Money Order to pay the tax invoice (payable to F Campbell & B Smith trading as Pacific PowderCoating). 
3. Alternatively, payments can be made by contacting PPC by phone or email and quoting your credit card details. 

Full payment instructions are provided on the online Booking Forms.

Powder Coating
What is it?
The powder coating process involves three basic steps:  1. part preparation or the pre-treatment; 2 powder application;  3 curing.  See the powder coating process page for more details

Privacy - Are my personal details secure?
Your privacy is our priority. All personal details submitted are treated with the strictest confidence. Ask to see our Privacy Policy for further details.

Receipts
Are receipts provided?
Yes. PPC can provide receipts for all payments received regardless of the method of payment.

Online transactions will generate an automatic receipt which can be printed out for your own record.

For telephone and post payments, we will post a receipt on request.